At by999, your personal data is handled with the same seriousness as your account funds. This Privacy Policy explains exactly what information we collect when you use the by999 platform, why we collect it, how we protect it, who we share it with, and what rights you have over your own data as a player in Pakistan.
Our Commitment
These cards give you a quick overview of the by999 approach to data privacy. The full legal text follows in the sections below — please read it carefully before using the by999 platform.
by999 collects personal data that is necessary to operate your account, verify your identity, process payments, and keep the platform secure. We do not collect data for the sake of it, and we do not build advertising profiles from your gaming activity.
All data transmitted between your device and by999 is protected by SSL/TLS encryption. Account data is stored in secured, access-controlled environments. by999 applies industry-standard security measures and regularly reviews its data protection practices.
by999 does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only with service partners who need it to deliver the by999 platform — such as payment processors and game providers — and with authorities where legally required.
You have the right to access, correct, and request deletion of your personal data held by by999, subject to legal and regulatory retention obligations. You can also opt out of marketing communications at any time through your account settings or by contacting by999 support.
by999 is required to collect and retain identity verification documents — including CNIC copies — as part of its Know Your Customer (KYC) obligations under its international gaming licence. This data is used solely for verification, fraud prevention, and regulatory compliance.
by999 is transparent about its data practices and will respond to privacy-related enquiries. If you have a question about how your data is being used, or wish to exercise any of your data rights, you can contact by999 support at any time and receive a clear, direct response.
This Privacy Policy describes how by999 ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal information when you register an account at by999.one, access any by999 service, or interact with by999 through any channel including live chat support and email correspondence.
by999 is committed to protecting the privacy of every player who uses our platform. We handle personal data responsibly, transparently, and in accordance with the obligations imposed by our international gaming licence and applicable data protection standards.
By registering a by999 account or using any by999 service, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree, please discontinue use of the by999 platform and request account closure.
This Privacy Policy should be read alongside the by999 Terms and Conditions, which govern your use of the platform as a whole. Both documents form part of the agreement between you and by999.
For the purposes of applicable data protection law, by999 is the data controller in respect of personal data collected from players who access the platform at by999.one. As data controller, by999 determines the purposes and means by which your personal data is processed.
by999 operates under an international gaming licence that imposes data protection obligations on the platform as part of its licensing conditions. by999 is accountable to its licensing authority for compliance with applicable data protection standards.
If you have any questions about how by999 handles your personal data, or if you wish to exercise any of your data rights described in Section 11 of this Policy, you may contact by999 at any time using the contact details set out in Section 16.
by999 collects personal data from you in the following categories, depending on how you use the platform:
When you register a by999 account, we collect the information you provide during the registration process, which includes:
To comply with our licensing obligations and to enable withdrawals, by999 requires players to complete a KYC verification process. This involves collection of:
by999 records all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and outcomes, bonus credits and wagering activity, and account balance history.
by999 records gameplay data including which games you play, bet amounts and outcomes, session durations, and sports betting selections. This data is used for account management, responsible gaming monitoring, and fraud prevention purposes.
When you access by999.one, we automatically collect technical information including your IP address, browser type and version, operating system, device type, and session timestamps. This data is used for platform security, fraud detection, and service improvement.
If you contact by999 support via live chat or email, we retain records of those communications including the content of the conversation and the timestamp. This is used for quality assurance, dispute resolution, and account management purposes.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation & management | Duration of account + 5 years |
| KYC / Identity Documents | Age & identity verification, compliance | Duration of account + 7 years |
| Financial Transaction Data | Payment processing, AML compliance | Duration of account + 7 years |
| Gameplay Activity Data | Account management, responsible gaming | Duration of account + 5 years |
| Technical / Device Data | Security, fraud detection | 13 months rolling |
| Communications Data | Support, dispute resolution | 3 years from last interaction |
by999 uses the personal data we collect for the following purposes:
by999 processes your personal data on the following legal bases:
by999 does not sell your personal data to third parties. We share your data only in the following circumstances:
by999 engages third-party service providers to operate certain aspects of the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT gateway operators), game content providers, KYC verification technology providers, and cloud infrastructure partners. These parties receive only the data necessary to perform their contracted function and are bound by data processing agreements requiring them to maintain appropriate security and confidentiality.
by999 may be required to disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where required by law or by a valid legal order. by999 will comply with such requirements while taking reasonable steps to protect player privacy to the extent permitted by law.
In the event that by999 undergoes a merger, acquisition, or sale of all or part of its business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
by999 may share data where necessary to investigate fraud, enforce its Terms and Conditions, or protect the rights and safety of by999, its players, or third parties.
by999 uses cookies and similar tracking technologies on the by999.one website for the following purposes:
by999 does not use third-party advertising or behavioural targeting cookies. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent by999 from functioning correctly.
by999 retains your personal data for as long as your account remains active, plus additional periods required to meet legal, regulatory, and licensing obligations. The retention periods applicable to each data category are set out in the table in Section 3 of this Policy.
Following account closure, by999 will retain data for the minimum period required by applicable law and licensing requirements — typically 5 to 7 years depending on the data category. After that retention period has elapsed, data will be securely deleted or anonymised.
Backup copies of data may persist for a limited additional period in secure, access-controlled backup systems before being purged in accordance with by999's data management schedule.
by999 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These include:
While by999 employs robust security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their by999 account and to enable any available account security features.
Security Reminder: by999 will never ask for your account password via email, live chat, or any other communication channel. If you receive a request for your by999 password, treat it as fraudulent and report it to by999 support immediately.
by999 operates as an internationally licensed gaming platform. Consequently, some of the personal data we collect may be processed in, or transferred to, countries outside of Pakistan. This may occur when data is processed by our game content providers, payment processing partners, or cloud infrastructure providers who operate in other jurisdictions.
Where such transfers occur, by999 takes reasonable steps to ensure that the receiving party maintains appropriate data protection standards, including the use of data processing agreements that impose contractual data protection obligations on service providers handling your information outside of Pakistan.
by999 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without appropriate safeguards in place.
As a by999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact by999 support using the details provided in Section 16.
You have the right to request a copy of the personal data by999 holds about you, along with information about how that data is being used. by999 will respond to access requests within 30 days.
If any personal data by999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data corrections may require you to submit updated verification documents.
You may request the deletion of your personal data in certain circumstances. Note that by999 is required by its licensing obligations to retain certain data for defined periods — erasure requests will be fulfilled to the maximum extent permitted by those obligations.
In certain circumstances, you may request that by999 restrict the processing of your personal data while a dispute or review is ongoing, without requesting full deletion.
Where data is processed on the basis of your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data on the basis of legitimate interests, including direct marketing. by999 will cease processing for direct marketing purposes immediately upon receipt of a valid objection.
by999 may send you marketing communications about promotions, bonuses, new games, and platform updates where you have provided consent to receive such communications at the time of registration or at any subsequent point.
You may opt out of marketing communications from by999 at any time by:
Opting out of marketing communications will not affect transactional or account-related communications, such as withdrawal confirmation messages, security alerts, or KYC verification requests, which are necessary for the operation of your account.
21+ Only: by999 is strictly intended for adults aged 21 years and above. by999 does not knowingly collect personal data from individuals under the age of 21. If by999 becomes aware that an account has been registered by an underage individual, that account will be immediately closed, all data will be handled in accordance with applicable legal requirements, and the matter may be referred to relevant authorities.
Age verification is a mandatory step in the by999 KYC process. Players are required to submit a valid CNIC confirming they are at least 21 years of age before withdrawal functionality is enabled on their account.
If you are aware of an underage individual who has registered a by999 account, please contact by999 support immediately so that appropriate action can be taken.
The by999 platform may contain references to third-party game providers whose games are hosted or streamed through the by999 interface. While by999 screens its game provider partners, by999 is not responsible for the independent privacy practices of those third-party providers.
by999.one does not contain links to external third-party websites. Where by999 refers players to responsible gaming support resources, those references are made for informational purposes and by999 does not control the privacy practices of external organisations.
The by999 Privacy Policy applies solely to the by999.one platform and services operated directly by by999. It does not extend to any third-party services, platforms, or websites.
by999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal or regulatory obligations. Updated versions of this Policy will be published at by999.one/privacy-policy with a revised effective date.
Where changes to this Policy are material — meaning they significantly affect how your personal data is collected or used — by999 will make reasonable efforts to notify you directly via your registered contact method before the changes take effect.
Your continued use of the by999 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. by999 recommends that Players review this Policy periodically to remain informed of how their data is being handled.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how by999 is handling your personal information, please contact the by999 support team. Our support team is available 24 hours a day, 7 days a week in both English and Urdu.
You may contact by999 support via the live chat function within your logged-in by999 account, or via the email address displayed in the footer of by999.one. by999 will respond to privacy-related enquiries within 10 business days.
For data access requests or requests to exercise your rights under Section 11, please clearly state "Privacy Request" in your message subject and provide your registered mobile number so that by999 can verify your identity before processing the request.
by999 is committed to resolving privacy concerns directly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter to the relevant supervisory authority under our licensing jurisdiction.
If anything in the by999 Privacy Policy raises a question, our support team is available 24/7 in English and Urdu to give you a straight answer. Ready to play? Your by999 account is waiting.
by999 is strictly 21+ only. Please play responsibly.